At American Express, our company values provide the basis of our commitment to customers, quality, integrity, teamwork and good citizenship. With a proud heritage in Australia, we recognise the importance of creating a great place to work for our employees. We also strive to positively impact the wider Australian community beyond our immediate business through a range of community and volunteering initiatives that we support.
At American Express, we develop relationships with our customers to make a positive difference to their lives. We put our customers first, helping them realise their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do more and achieve more.
We have three operating principles, which guide our daily actions:
- Offer superior value propositions to all of our customers: We aim to provide products, services, benefits and rewards that deliver more value than any competitor.
- Operate with best-in-class economics: We focus on managing our business as efficiently as possible to continually improve the quality of our service and invest in growth.
- Support the American Express brand: American Express is one of the world’s most trusted brands. We strive to always provide the world-class service and personal recognition that our customers expect from us.